The Waiting Room Revolution: Julie Drury and Maggie Keresteci Speak Out
Listen to two podcasts with Patient and Caregiver Advocates Julie Drury and Maggie Keresteci as they speak about their experiences in Ontario’s health care system. Caregivers play a key role in connecting the dots in the care of their loved ones and it’s their wish that caregivers are seen as an essential part of the clinical team. In part 2 discover the changes that Julie and Maggie think are necessary in the health care system and why they are hopeful for the future of patient and family-centred care. Click to Listen: Part 1 and Part 2
Guidelines for Partnering with People with Lived and Living Experience of Substance Use and Their Families and Friends
People with lived and living experience of substance use are experts and it is essential to include them in research and in the planning of services that will affect them. Find out what organizations and service providers can do to engage with people with lived experience and their families and friends in this document published by The Canadian Centre on Substance Use and Addiction (CCSA). Learn More
Mental Health Commission of Canada
Engaging Caregivers in Mental Health and Addiction Services in Canada: Promising Practices Guide
- summarizes the existing literature on what works to meaningfully engage caregivers across the continuum of health service delivery
- highlights promising practices and potential barriers to implementation
- informs stakeholders about any gaps in evidence
- promotes the organizational or local community mapping of untapped or existing caregiver resources
- profiles promising Canadian programs, services, and policy initiatives that promote caregiver engagement at the organizational level
- supports mental health and addiction organizations’ efforts to promote the value of engaging caregivers and to improve caregivers’ experience with MHAs and the care of their loved ones.
Read the Guide
Families Matter: A Framework for Family Mental Health in British Columbia
Framework at a Glance:
1. Assist policy makers and service providers to understand the mental health needs of families experiencing mental health challenges, and to work with families to meet these needs;
2. Advocate for a collaborative, systemic approach to supporting families experiencing mental health challenges across all BC’s service systems;
3. Promote a shift in thinking and doing that acknowledges the profound relationship between families and mental health and prioritizes whole family approaches to research, policy and practice;
4. Enable families experiencing mental health challenges to improve their mental health by strengthening resilience and coping capacity.
The FORCE believes this approach will help to improve family mental health, prevent or minimize family mental health challenges, and reduce the impacts of mental illness on all family members.
Click Here to review the entire Framework.
Moving Forward Together
A Multi-Stakeholder Dialogue on Meeting the needs of Family Caregivers of People Living with Mental Health and Addiction Problems or Illnesses.
Read the Document Here
Measurement & Evaluation: Case Studies & Key Insights
Learn about five case studies of co-designed change initiatives: report. Read More
Lessons from Changing Care: Sustainability and Spread of Change Initiatives
View practical tips that the Changing CARE projects learned along their journey of co-designing change: report. Read More
Engagement & Co-design Inventory of Resources
Co-design and engagement are key ingredients to advancing meaningful change. This inventory is designed to support individuals and organizations as they build their capacity for engagement and co-design.
Patient and Family Engagement in Primary Care
Building effective patient and family advisory
councils in three Ontario communities
The Change Foundation Case Study Primary Care
PCORI – The Value of Engagement
In PCORI-funded research, patients and other healthcare stakeholders are equitable partners—as opposed to research subjects—who leverage their lived experience and expertise to influence research to be more patient centered, relevant, and useful. Their early and continued involvement throughout a study can lead to greater use and uptake of research results by patients and stakeholders within the healthcare community.
Patient Experience Journal, Volume 6, Issue 1 2019
Twelve principles to support caregiver engagement
in health care systems and health research
Family and friend caregivers (i.e., unpaid carers) play a critical role in meeting the needs of people across various ages and illness circumstances. Caregiver experiences and expertise, which are currently overlooked, should be considered in practice (such as designing and evaluating services) and when designing and conducting research. In order to improve the quality of health care we need to understand how best to meaningfully engage caregivers in research, policy and program development to fill this important gap. Our study aimed to determine principles to support caregiver engagement in practice and research. A pan Canadian meeting brought together 48 stakeholders from research, policy and practice and lived experience (caregivers) to share perspectives on caregiver engagement and co-design.
Using collaboration to take on complex community health issues and create social change
Working with a CAMH librarian, we explored the following academic databases: Pub Med; PsychINFO; scholar’s portal; Cochrane Systematic Reviews; and Google Scholar. We looked for articles published between 2007 and 2017. Key search terms included “community collaboration,” “inter-agency collaboration,” “inter-organizational collaboration,” “systems change,” and “systems transformation.” We gave priority to systematic reviews as well as well-known and respected articles on the subject, as indicated by the number of times cited.
The Alzheimer Society is Canada
A Guide for Implementing Person and Family-Centred Care Education across Health Care Organizations
In this toolkit, we have documented our planning, implementation and evaluation experiences and lessons learned to assist other health care organizations to implement and sustain PFCC initiatives and support a shift towards a more person and family centred approach to care.
Click here to review the document.
Mental Health Commission of Canada
Government Engagement ToolKit
This toolkit is intended to support individuals, groups, or organizations in their efforts to secure government support in developing and delivering mental health services. Even if there is an awareness of the potential benefits of engaging governments, making the connections necessary to successfully secure government support can be a daunting task. This kit provides the strategies, guides, and tools that can be used to ensure that groups are best equipped in this endeavour.
Individuals familiar with the resources herein will be better prepared to connect with the most appropriate government leaders, policy-makers, and support staff and communicate most effectively in terms that will provide the best arguments for governments to support their proposals.
Click Here to review the PDF Toolkit.
The Change Foundation Toolkit
A toolkit designed to help organizations use co-design to improve the caregiver experience. This toolkit includes tools, resources, reports and learnings which are updated on a regular basis.
To review the toolkit click here
Quality Standard for Youth Engagement
Youth engagement can occur along a continuum and across three levels.28
Youth engagement at the level of personal care and health decisions is focused on the relationship between youth and healthcare professionals and improving health outcomes for children, youth and families. Engagement within an organization is focused on improving programs and services or improving organizational policies and governance. Engagement at the system level is focused on improvements beyond a single organization.
Centre of Excellence of Partnership with Patients and Public
A helpful resource for evidence-based engagement practices to assist stakeholders to better understand the key conditions for success needed for such engagement initiatives involving patient and families.
Institute for Patient and Family Centred Care
A Checklist for Attitudes About Patients and Families as Advisers Medical